Socio-technical Systems in the AI Era

Today, when building organizations, we consider socio-technical factors. We have always understood that various human elements influence how we perceive and construct these systems. However, new rules are emerging. In the world of AI, with MCPs, A2A, and who knows what else by the time this talk is presented, we have a new player in our socio-technical landscape: the agent. In this talk, I will discuss how our world is transforming and how our systems, architecture, and leadership roles will evolve, all from the perspective of an architect building an AI assistant platform for developers.